What does "COUCH.SO/BILL" or "COUCH.SO/B" mean on my statement?
When "COUCH.SO/BILL" or "COUCH.SO/B" appears on your bank or credit card statement, it indicates a charge for services provided by Couch Software Inc. We are dedicated to delivering exceptional software solutions and customer service.
How can I find out what I was charged for?
To view the details of your charges, log into your account on our website and check your purchase history. Our team is readily available to address any inquiries or concerns regarding specific charges.
How do I cancel a subscription?
To cancel a subscription, access your account and follow the cancellation prompts. Should you encounter any difficulties, our customer support team is ready to assist you.
What if I can't find a matching charge?
If a charge on your statement does not match your records, please check your email for a receipt from Couch Software Inc. The receipt will detail the charge amount, the purchased items, and the associated account.
What if I'm still not sure what the charge is for?
If after reviewing your purchase history and email receipts you're still unable to identify a charge, our customer support team is here to help. Please contact us for further assistance.
How do refunds work?
Refunds are processed on an individual basis and are subject to our refund policy. If you believe you are entitled to a refund, please reach out to our customer support for guidance.
What if I'm not a customer of Couch Software Inc. or my card has been stolen?
If you are not a customer or suspect card theft, contact our support team immediately. To assist us in investigating the transaction, please provide the last four digits of your card, your zip code, and the card's expiration date.